Customer Experience Analyst Intern
About The Position
Continental Properties is looking for a Summer 2027 Customer Experience Analyst Intern to join their team at their home office in Menomonee Falls, WI. The Customer Experience (CX) team is responsible for monitoring and improving the end-to-end resident and prospect experience across their national portfolio of apartment communities. The intern will support the CX team's research efforts, using resident feedback data to help identify trends and inform improvements across the organization. The ideal candidate is comfortable working with data, eager to apply research tools to analyze large datasets, and interested in using GenAI tools like Claude to accelerate analysis.
Requirements
- Rising junior, senior or graduate student pursuing a degree in a quantitative or research-focused field (e.g., Statistics, Data Analytics, Psychology, Sociology, Economics, Political Science).
- Prior coursework or internship experience involving data analysis, quantitative research, or customer research required.
- Strong Excel skills, including experience with creating formulas, pivot tables, and organizing data from multiple sources.
- Strong writing skills for summarizing findings and recommendations.
- Experience with survey platforms (Qualtrics, SurveyMonkey, Google Forms, or Medallia), including creating survey questionnaires and programming surveys.
- Ability to build clear, well-organized PowerPoint reports.
- Ability to communicate ideas effectively and collaborate as part of a team.
- Experience working with AI tools to analyze data (Claude, ChatGPT).
Responsibilities
- Analyze quantitative and qualitative customer data to identify trends and pain points.
- Translate findings into written, actionable recommendations.
- Create data visualizations/charts that illustrate key findings.
- Support ad hoc survey projects, including drafting survey questions, assisting with survey programming, producing topline results, and coordinating with the Data team to pull accurate data for distribution.
- Support customer research and resident panel activities, including drafting discussion guides, coordinating research logistics, and helping synthesize findings from research activities.
- Conduct secondary research on CX-related topics and industry trends to support broader team initiatives.
Benefits
- Vacation time
- Paid holidays
- Half-days on Fridays during designated months
- Foundational Experiences through internship program
- Career Growth opportunities
- Tools, training, and opportunities to build a foundational career
- Hands-on training, meaningful project work, collaboration, and applicable on-the-job experience
- Exposure to all areas of the business
- Community & Connection through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture
- Culture of Belonging through the Continental IDEA (Inclusion, Diversity, Equity, & Allies), You Belong Here Initiative and Business Resource Groups
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What This Job Offers
Job Type
Full-time
Career Level
Intern
