Paid Customer Experience Analyst Intern
About The Position
Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern for its home office in Menomonee Falls, WI. The Customer Experience (CX) team is tasked with monitoring and enhancing the resident and prospect experience across the company's national portfolio of apartment communities. The intern will contribute to the CX team's research initiatives by analyzing resident feedback data to identify trends and suggest improvements throughout the organization. The ideal candidate is comfortable with data analysis, keen on applying research tools to large datasets, and interested in utilizing GenAI tools like Claude for accelerated analysis.
Requirements
- Rising junior, senior or graduate student pursuing a degree in a quantitative or research-focused field (e.g., Statistics, Data Analytics, Psychology, Sociology, Economics, Political Science).
- Prior coursework or internship experience involving data analysis, quantitative research, or customer research required.
- Strong Excel skills, including experience with creating formulas, pivot tables, and organizing data from multiple sources.
- Strong writing skills for summarizing findings and recommendations.
- Experience with survey platforms (Qualtrics, SurveyMonkey, Google Forms, or Medallia), including creating survey questionnaires and programming surveys.
- Ability to build clear, well-organized PowerPoint reports.
- Ability to communicate ideas effectively and collaborate as part of a team.
- Experience working with AI tools to analyze data (Claude, ChatGPT).
Responsibilities
- Analyze quantitative and qualitative customer data to identify trends and pain points.
- Translate findings into written, actionable recommendations.
- Create data visualizations/charts that illustrate key findings.
- Support ad hoc survey projects, including drafting survey questions, assisting with survey programming, producing topline results, and coordinating with the Data team to pull accurate data for distribution.
- Support customer research and resident panel activities, including drafting discussion guides, coordinating research logistics, and helping synthesize findings from research activities.
- Conduct secondary research on CX-related topics and industry trends to support broader team initiatives.
Benefits
- Vacation time
- Paid holidays
- Half-days on Fridays during designated months
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What This Job Offers
Job Type
Full-time
Career Level
Intern
