Intern - Customer Experience

Labcorp•USA - Remote - Indiana - Eastern Time, IN

1d•$20 - $25•Remote

About The Position

Labcorp is seeking a Customer Experience Intern to join their Customer Experience team. This role will be remote and involves supporting customer experience initiatives through feedback analysis, reporting, and insight generation. The intern will also assist with customer journey mapping, develop presentations and communications for customer experience programs, analyze data to identify trends and recommendations, support CX resources, and collaborate with cross-functional teams to improve customer satisfaction and business performance. This is part of Labcorp's Global Internship Program, an 11-week paid internship focused on impactful projects and real-world experience in healthcare innovation.

Requirements

Current enrollment in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field.
Strong analytical and problem-solving skills with an interest in understanding customer needs and business performance.
Ability to organize, analyze, and interpret data from multiple sources.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.
Interest in customer experience, human-centered design, service design, market research, or business improvement.
Demonstrates initiative, curiosity, and willingness to learn in a fast-paced environment.
Ability to manage multiple priorities while maintaining attention to detail.
Works effectively both independently and as part of a collaborative team.
Preferred candidates are rising juniors and seniors (Dec 2027 through June 2029 graduation) who are currently enrolled in a relevant degree program; however, all current students pursuing related studies are encouraged to apply.
This position is not eligible for visa sponsorship.

Responsibilities

Support customer experience initiatives through customer feedback analysis, reporting, and insight generation.
Assist with customer journey mapping activities, including research, workshop preparation, and documentation.
Help develop presentations, communications, and materials that support customer experience programs and culture initiatives.
Analyze customer, operational, and survey data to identify trends, opportunities, and improvement recommendations.
Support the maintenance of CX resources, SharePoint sites, dashboards, and knowledge repositories.
Collaborate with cross-functional teams to support projects that improve customer satisfaction and business performance.