Part Time Bilingual Customer Experience Agent (McAllen)

AnswerOne • McAllen, TX

7d • $16 - $19 • Onsite

About The Position

AnswerOne is seeking part-time Customer Experience Agents to join their growing team in McAllen, TX. This role involves handling incoming calls for various services, such as locksmiths and medical advice lines, ensuring customers receive timely assistance. The company provides on-the-job training and does not require prior experience with their specific software. Previous call center experience is a plus but not mandatory. Ideal candidates will have a friendly and positive attitude, excellent communication and writing skills, and computer proficiency.

Requirements

• Part Time availability.
• Availability to work Saturday or Sunday each week.
• Some Holiday work required.
• Welcoming voice with an upbeat tone.
• Strong spelling and grammar.
• Computer skills.
• Dependability.
• The ability to type 35 wpm or better.
• Fluent in Spanish and English.

Nice To Haves

• Previous call center work is a plus.
• Excelled in any customer service industry.

Responsibilities

• Professionally handle incoming calls.
• Greet callers in a positive and helpful way.
• Provide and request required information.
• Transfer calls as necessary.
• Take messages as necessary.
• Log in at the start of your shift and 'go ready' to begin taking calls.
• Work on a state-of-the-art call processing system.
• Prioritize customer needs using various call center tools.

Benefits

• On the job training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed