Customer Experience Agent
About The Position
Red Cap is currently seeking a Customer Experience Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our agents schedule service appointments and update customer's accounts. At Red Cap Plumbing, Air & Electric, we pride ourselves on being at the forefront of customer service and technical expertise in the plumbing industry. Our commitment to excellence and innovation drives us to seek dynamic professionals who are passionate about delivering top-tier service and solutions.
Requirements
- High School Diploma or GED preferred
- 1-year customer service experience
- Proven ability to identify opportunities and close business
- Basic computer proficiency, particularly with Microsoft applications
- Must be fluent in reading, writing and speaking English
- Must be able to sit for long periods of time
- Must be able to work evenings and weekends when needed
Nice To Haves
- Experience with Service Titan is a plus
Responsibilities
- Manage ingoing/outgoing lead flow across different platforms
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Product knowledge learning
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
- Proven ability to identify opportunities and close business
- Other duties as assigned
Benefits
- Market Value Compensation
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
