Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
About The Position
MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. Obsessively, Relentlessly At Your Service It’s not just a catchy phrase. It’s the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. As a Customer Experience Agent, you'll be the voice of MidAmerican—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You’ll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.
Requirements
- A completed high school diploma, GED or high school equivalency diploma, is required
- 12 months of customer service or service industry experience
- Strong communication and interpersonal skills
- Accurate keyboarding and basic Microsoft Outlook proficiency
- Analytical thinking and problem-solving ability
- Flexibility for varied shifts in a 24/7 environment
- Ability to remain seated in workstations for extended periods
- High attention to detail and multitasking skills
- Resume required with application
Responsibilities
- Handling customer inquiries with empathy and efficiency
- Placing service and emergency orders using internal systems
- Resolving billing and credit questions
- Researching and following up on customer accounts
- Supporting team operations and taking on additional tasks as needed
Benefits
- Comprehensive benefits (medical, dental, vision)
- 401(k) retirement savings plan
- Education reimbursement
- Career development opportunities
- Community engagement opportunities through volunteering with CARES
- Paid time off
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
