Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa
About The Position
MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. The core of our company culture is 'Obsessively, Relentlessly At Your Service,' underscoring our passion for our customers and communities we serve and defining our commitment to excellence. As a Customer Experience Agent, you'll be the voice of MidAmerican—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You’ll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety. MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation.
Requirements
- Passionate about helping others
- Ability to thrive in a fast-paced environment
Responsibilities
- Support residential customers with billing, service orders, credit inquiries, and emergency situations
- Dispatch front-line crews
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
