Customer Experience Specialist-full time-Davenport
Trinity Health•Davenport, IA
•Onsite
About The Position
Join the MercyOne Family! We are looking to hire a Customer Experience Specialist. As a Customer Experience Specialist at MercyOne, you will receive customer and family complaints, coordinate investigation and aid in resolution through closure. Serves as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience. Supplies data summaries regarding the customer experience and provides areas of opportunity for improvements. Ensures that MercyOne is in compliance with grievance rules and regulations. Works in collaboration with Eastern Division.
Requirements
- Bachelor's Degree or equivalent experience
- More than 2 years experience required.
Responsibilities
- Receives customer and family complaints, coordinates investigation and aids in resolution through closure.
- Serves as a consulting resource to leaders, physicians, and colleagues on matters related to the MercyOne experience.
- Supplies data summaries regarding the customer experience and provides areas of opportunity for improvements.
- Ensures that MercyOne is in compliance with grievance rules and regulations.
- Works in collaboration with Eastern Division.
Benefits
- competitive compensation
- full benefits package
- opportunity for growth throughout the system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
