Customer Experience Advocate (Remote, Insurance Tech Startup)
About The Position
This role is focused on helping customers manage their car and home assets through an app, providing a better experience than traditional insurance companies. The work environment is fast-paced, high-energy, team-oriented, and fully remote. The role involves both sales and service aspects, which will be determined during the interview process. As part of the Customer Operations team, responsibilities include exceptional customer care, handling inbound calls for policy shopping and changes, understanding various insurance products and the company's app, problem-solving to ensure customers have the right coverage, processing service requests, and providing feedback to improve the product.
Requirements
- Prior work experience in customer service, sales, or hospitality is a plus, but not required.
- Genuinely friendly and positive attitude and willingness to work as a team.
- Strong work ethic.
- Strong problem solving skills.
- Strong communication skills.
Nice To Haves
- Possession of a P&C insurance license (company will pay for it if you don't have one).
Responsibilities
- Taking great care of our customers, anticipating their needs beyond their initial questions.
- Answering inbound calls from customers shopping for auto, home, motorcycle, and other policies, and from policyholders needing policy changes.
- Developing deep product knowledge to match customers with the right insurance policies from a large panel of providers and navigating the constantly evolving app.
- Problem-solving to remove barriers between a customer and the right coverage.
- Processing service requests such as changes to vehicles, drivers, lienholders, and policy documents.
- Providing feedback to improve the product based on customer interactions.
Benefits
- Competitive wage
- Medical insurance
- Dental insurance
- Vision insurance
- 401K match
- Paid vacation time
- Stock equity (stock options)
- Flexible scheduling (5-day, 8-hour or 4-day, 10-hour work week)
- Fully remote work
- Work equipment provided
- Career path in the insurance industry
- Paid parental leave
- Wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
