Remote Inside Sales Associate (Insurance Tech Startup)

Jerry.ai • San Antonio, TX

5d • $19 - $21 • Remote

About The Position

This role is part of the Customer Operations team and operates on two paths: sales and service. The company will help determine the best fit through the interview process. Responsibilities include taking great care of customers by anticipating their needs, answering inbound calls for policy shopping and changes, understanding a wide range of insurance products and the company's app, problem-solving to ensure customers get the right coverage, processing service requests, and providing feedback to improve the product. The work environment is fast-paced, high-energy, team-oriented, and fully remote.

Requirements

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers, anticipating needs beyond the initial question.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Developing deep product knowledge across a large panel of insurance companies and the company's evolving app.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests including vehicles, drivers, lienholders, and policy documents.
• Providing feedback to the product team to drive improvements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K match
• Paid vacation time
• Equity (stock options)
• Flexible scheduling (5-day, 8-hour or 4-day, 10-hour work week)
• Work equipment provided
• P&C insurance license paid for if not already held
• Paid parental leave
• Wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed