Customer Experience Admin

Window Nation • Fulton, MD

15d • Onsite

About The Position

The Customer Experience Admin is the first point of contact and facilitator of communication for any current and former Window Nation customer. This person will work closely with our valued customers and our Customer Excellence Team to provide timely resolutions to customers' needs. The Customer Experience Admin is empathetic, compassionate, enthusiastic, and committed to providing outstanding service to our customers.

Requirements

• High school Diploma, GED or equivalent required.
• 1+ years of Customer Service experience to include call centers, customer care or help desks.

Nice To Haves

• Experience working with a CRM system or other customer tracking software.
• Experience working with Microsoft Suite products.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in deadline-driven environment.
• Customer-centric mindset
• Strong attention to detail.
• Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed.

Responsibilities

• Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
• Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
• Liaise between Window Nation's post-installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.

Benefits

• Competitive pay
• Bonus opportunities for eligible roles
• Full-time benefits package (medical, dental, vision, life, and 401(k) retirement options)
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED