Customer Excellence Representative

Tacori•Glendale, CA

7d•$0 - $27•Onsite

About The Position

At TACORI, the Customer Excellence Representative owns the client experience from initial inquiry through final delivery, helping clients and retail partners feel heard, valued, and confident. The role supports order and quote processing, custom jewelry designs, retail partner education, point-of-sale materials, events, sales teams, returns, and inventory coordination. The position is based at the TACORI office, with some Saturdays worked remotely. Business operations run Monday through Saturday; scheduled hours are as needed. Compensation is $27 per hour plus incentive.

Requirements

2–4 years of experience in sales and customer service.
Ability to work independently and demonstrate initiative and an entrepreneurial spirit.
Knowledge of the product line sufficient to service customer requests.
Experience developing and maintaining business relationships.
Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
A proven record of reaching and exceeding sales goals.
Ability to perform in a dynamic, rapidly changing environment.
Ability to prioritize and manage tasks effectively.
Strong problem-solving and quantitative analytical skills.
Excellent written and oral communication skills.
Ability to work independently and collaboratively in a team environment.
Strong math skills for generating custom quotes.

Responsibilities

Respond promptly and accurately to order requests across email, phone, and internal systems.
Verify order specifications, pricing, shipping details, and customer information.
Use relevant systems to generate quotes and process orders efficiently.
Communicate order status, answer pricing questions, manage modifications, and maintain accessible records.
Partner with sales, design, operations, logistics, and merchandising to resolve issues before they affect clients.
Follow pricing guidelines, discount structures, and quote and order approval processes.
Maintain knowledge of TACORI products as collections grow.
Meet or exceed targets for quote and order accuracy, processing efficiency, and turnaround time.
Collaborate with design teams to translate client requests into custom designs and prepare detailed quotes covering design time, materials, production, and customization fees.
Process and track custom orders through development, communicate updates, surface challenges early, and verify finished pieces against specifications and TACORI standards before shipping.
Coordinate shipping and delivery of completed jewelry.
Stay current on campaigns, product launches, sales tools, and promotional offers; help retail partners use TACORI tools and communicate relevant marketing information to internal teams and external partners.
Work with sales to develop knowledge of account plans and in-store initiatives and provide personalized guidance to retail partners.
Receive, validate, and process point-of-sale material requests in Navision; track orders and coordinate timely delivery with marketing and logistics.
Coordinate with sales and marketing to identify event needs, gather required materials and products, prepare quotes, and process event orders.
Support sales representatives by anticipating client needs, sharing feedback, onboarding retail partners, and completing ad hoc activities.
Process return authorizations, communicate with partners, coordinate across teams, and track returns.
Support inventory requests, replenishment, consignment and memo tracking, and demand planning alignment with sales.