Client Service Excellence Representative (FINRA Licensed)

Vanguard • Louisville, KY

4d • $70,500 - $81,500 • Remote

About The Position

Vanguard is hiring a Client Service Excellence Center associate to help clients with account-related needs and provide exceptional service. Associates connect with clients through inbound phone calls and support them through financial inquiries and important life events. The role is fully remote, with all work duties required to be performed from within Kentucky. Applicants must hold active FINRA Series 7 and Series 63 licenses. Vanguard describes a total potential compensation range of $70,500–$81,500 for the first full year, consisting of a $62,000–$72,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses. A $20,000 licensing bonus is offered for bringing active SIE, Series 7, and Series 63 licenses. Milestone rewards include $10,000 at three years, $20,000 at five years, and $20,000 every five years thereafter.

Vanguard’s mission is to work for clients’ long-term financial wellbeing and give investors the best chance for investment success. The company emphasizes a client-first approach, continuous learning and development, and a collaborative culture. Although Vanguard uses a hybrid model for most crew members, this position is designated fully remote.

Requirements

• Hold active FINRA Series 7 and Series 63 licenses.
• Have 3 or more years of customer-facing and/or inbound phone experience, demonstrated through strong interpersonal and client relationship management skills.
• Demonstrate ownership of client outcomes by taking initiative and accountability, anticipating needs, and building trust through every interaction.
• Have a learner’s attitude and an appetite for continuously building knowledge.
• Have a high school diploma, associate degree, or bachelor’s degree.
• Have a desire for stability and take pride in building a long-term career in client service.
• Perform all work duties from within the state of Kentucky.

Responsibilities

• Assist clients via inbound phone calls with a wide range of financial inquiries, including account maintenance and identifying and resolving issues.
• Use empathy and an owner’s mindset to solve problems, uncover client needs, and provide timely and accurate solutions.
• Collaborate with internal departments on strategic initiatives to continuously improve the client and crew experience.

Benefits

• Total potential first-full-year compensation of $70,500–$81,500, including base salary, quarterly performance-based bonuses, merit increases, and company bonuses.
• $20,000 licensing bonus for bringing active SIE, Series 7, and Series 63 licenses.
• $10,000 reward at the three-year anniversary.
• $20,000 reward at the five-year anniversary and every five years thereafter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED