Client Service Excellence Representative (FINRA Licensed)

Vanguard • Tennessee, IL

4d • $70,500 - $81,500 • Remote

About The Position

Vanguard’s Client Service Excellence Center associates support the company’s mission to treat investors fairly and help them achieve investment success. In this role, you will assist clients with account-related needs through inbound phone calls, addressing inquiries ranging from account maintenance to identifying and resolving issues. You will use empathy and an owner’s mindset to understand client needs and provide timely, accurate solutions, while collaborating with internal departments on initiatives to improve client and crew experiences.

The role is fully remote, but all work duties must be performed from within Tennessee. Candidates must hold active FINRA Series 7 and Series 63 licenses. Vanguard is not offering visa sponsorship for this position.

Total potential compensation for the first full year is $70,500–$81,500, consisting of a $62,000–$72,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses. The role also offers a $20,000 licensing bonus for bringing active SIE, Series 7, and Series 63 licenses, and milestone rewards of $10,000 at three years, $20,000 at five years, and $20,000 every five years thereafter.

Requirements

• Hold active FINRA Series 7 and Series 63 licenses.
• Have at least 3 years of customer-facing and/or inbound phone experience, demonstrated through strong interpersonal and client relationship management skills.
• Demonstrate ownership of client outcomes by taking initiative and accountability, anticipating needs, and building trust in every interaction.
• Have a learner’s attitude and an appetite to continuously build knowledge.
• Have a high school diploma, associate degree, or bachelor’s degree.
• Desire stability and take pride in building a long-term career in client service.
• Perform all work duties from within the state of Tennessee.
• Visa sponsorship is not available for this position.

Responsibilities

• Assist clients with a wide range of financial inquiries through inbound phone calls, including account maintenance and identifying and resolving issues.
• Use empathy and an owner’s mindset to solve problems, uncover client needs, and provide timely and accurate solutions.
• Collaborate with internal departments on strategic initiatives to continuously improve the client and crew experience.

Benefits

• $20,000 licensing bonus for bringing active SIE, Series 7, and Series 63 licenses.
• Milestone reward of $10,000 at the 3-year anniversary.
• Milestone reward of $20,000 at the 5-year anniversary and every 5 years thereafter.
• Quarterly performance-based bonuses, merit increases, and company bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED