Customer Engineering Manager, SLED, Central, Google Public Sector

Google•Madison, WI

1d•$192,000 - $267,000

About The Position

As a Customer Engineering Manager in SLED Central (South and Great Lakes/Ohio Valley), you will lead a customer engineering team of subject matter experts working alongside customers to provide trusted technical and solution advice, accelerate workload migration, and remove technical impediments. Google Public Sector brings Google solutions to government and education, helping U.S. public sector institutions accelerate their digital transformations and addressing the needs of local, state, and federal government and educational institutions.

Requirements

Bachelor's degree or equivalent practical experience.
10 years of experience with cloud architecture in a customer-facing role.
3 years of experience managing a team through sales processes, operations, and career development, including account mapping, quota setting, performance management, and managing sensitive information.
Ability to travel up to 50% of the time, as required.

Nice To Haves

5 years of experience supporting or selling to state, county, local municipal agencies, and academic institutions.
2 years of experience using generative AI products.
Experience with product and solution life-cycles, building tools, and architecting and developing scalable deployments, including data platforms, ML platforms, AI infrastructure, and generative AI to support customer missions.
Experience presenting to technical stakeholders and executive leaders, including delivering messages to audiences, asking tactical questions, and driving business opportunities.

Responsibilities

Lead a Customer Engineering team for two clusters within SLED Central and build a growth culture, focusing on talent strategy and development to deliver cloud transformation outcomes for customers and accelerate business goals for the territory.
Foster partnerships with key customers across the book of business and provide leadership related to cloud transformation and relevant industry trends.
Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plans for the team's book of business.
Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into achieving technical agreement and migration strategy, working directly with customers, partners, and prospects.
Work cross-functionally across Google and its partners to resolve technical roadblocks, including capacity needs, constraints, and product challenges affecting customer satisfaction.