Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC

Cloudflare•San Francisco, CA

About The Position

Cloudflare is seeking an enterprise Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey. Reporting to a Customer Engineering Leader within the go-to-market organization, this quota-carrying technologist partners with Account Executives and guides enterprise commercial customers from pre-sales technical validation through onboarding, deployment planning, adoption, renewal, and expansion. The role is based in Austin, Dallas, or Raleigh and may require travel of up to 20–50%. The Customer Engineer provides oversight and guidance for customer implementations but does not execute the implementation directly. AI-assisted workflows are used to reduce routine administrative work and enable a greater focus on architecture and customer outcomes.

Requirements

Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by level.
Ability to whiteboard, design, and clearly articulate complex enterprise network and security architectures.
Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives.
Experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Demonstrated depth in at least four technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding or scripting; or developer platform fluency.
Relevant technical breadth may include OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS, WAF, bot management, firewalls, rate limiting, (M)TLS, Zero Trust, SASE, caching, video streaming, HTTP/2, TLS 1.3, prompt engineering, LLMs, workflow automation, programming languages, APIs, SDKs, webhooks, infrastructure-as-code, CI/CD, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice To Haves

Track record of creating and delivering technical enablement, including workshops, code samples, documentation, or developer onboarding.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at a hyperscaler, digital native, distributed systems environment, or startup.

Responsibilities

Partner with Account Executives to conduct technical discovery, capture business requirements, and map customer infrastructure to suitable Cloudflare architectures and solutions.
Define scope, success criteria, and evaluation plans for Proofs of Concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations that address customer performance, security, and reliability challenges.
Address technical objections, security compliance questions, and edge-case architectural requirements during sales cycles.
Ensure proposals include a suitable deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the primary executive and engineering contact, without directly executing implementation.
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
Partner with Account Executives on discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry, support rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry a variable quota tied to new business acquisition and/or account growth; support platform adoption, revenue retention, and cross-sell and up-sell opportunities.
Lead technical Quarterly Business Reviews and communicate platform return on investment to C-level executives.
Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion, advising on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and recommend remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine tasks such as RFP and security questionnaire responses, sandbox provisioning, basic telemetry monitoring, and documentation.
Partner with the Enablement Team to create, govern, document, and deliver technical resources, standard operating procedures, architectural best practices, and technical guides.