Customer Engineer, Enterprise - Austin/Dallas,TX or Raleigh, NC

Cloudflare•Raleigh, NC

About The Position

Cloudflare is hiring a Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise commercial clients. The role bridges technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment architecture, lifecycle expansion, renewal, and maturity. The position is part of the go-to-market organization and reports to a Customer Engineering Leader. It is a quota-carrying technical role, with AI-augmented workflows used to reduce administrative work and enable focus on architectural design and customer outcomes. The Customer Engineer partners with Account Executives and customer teams to understand business requirements, design and validate Cloudflare architectures, oversee onboarding, advance platform adoption, identify commercial growth opportunities, and advise customer stakeholders. The role may require travel of up to 20–50% for customer meetings, conferences, industry events, and in-person team collaboration. The position is available in Austin, Dallas, or Raleigh.

Requirements

Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required years vary by level.
Ability to whiteboard, design, and clearly articulate complex enterprise network and security architectures.
Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives.
Track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
Exceptional presentation and stakeholder management skills.
Demonstrated depth in at least four technical areas: Internet fundamentals; security; Internet performance; AI proficiency; coding/scripting; or developer platform fluency.
Internet fundamentals may include OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
Security knowledge may include WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE.
Performance knowledge may include speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.
AI proficiency may include prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation.
Coding or scripting proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages for integration scripts, API connectors, or edge computing functions.
Developer platform experience may include RESTful or GraphQL APIs, SDKs, webhooks, developer tooling, cloud-native environments, infrastructure-as-code, CI/CD, and observability.
Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice To Haves

Track record creating and delivering technical enablement, such as workshops, code samples, documentation, or developer onboarding, to accelerate adoption of complex platforms.
Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
Background at hyperscalers, digital-native companies, distributed systems environments, or startups.

Responsibilities

Partner with Account Executives to lead technical discovery, capture business requirements, map customer infrastructure to Cloudflare architectures, and develop bespoke solutions.
Define scope and success criteria and plan Proofs of Concept and technical validations.
Deliver tailored technical presentations, architectural diagrams, and demonstrations; address technical objections, security compliance questions, and edge-case architectural requirements.
Ensure each proposal includes a suitable solution deployment strategy involving the customer, a partner, or Cloudflare Professional Services.
Oversee technical onboarding and implementation as the primary executive and engineering contact, without executing the implementation.
Design migration and onboarding blueprints and guide customer engineering teams through configuration best practices.
Partner with Account Executives to own discovery, demonstrations, onboarding, technical health, risk, and expansion strategy.
Monitor customer health scores and telemetry, promote rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
Carry a variable quota tied to new business acquisition and/or ongoing account growth; promote adoption, revenue retention, and strategic cross-sell and upsell opportunities.
Lead technical Quarterly Business Reviews and communicate platform return on investment to C-level executives.
Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion; advise on architecture, AI control layers, security posture, and deployment confidence.
Identify deployment risks and integration bottlenecks early and provide remediation strategies.
Use AI agents, LLMs, and internal platforms to automate routine work such as RFP and security questionnaire responses, sandbox provisioning, telemetry monitoring, and documentation.
Partner with the Enablement Team to design, build, and govern technical resources; document and teach SOPs, architectural best practices, and technical guides to internal teams and customers.