Customer Engineer

Diagrid

3d•Remote

About The Position

As a Customer Engineer at Diagrid, your goal is to quickly understand the customer's needs and pain points to design and implement solutions using open source and Diagrid technologies. You are an expert in listening to customers, understanding their needs and requirements, aggregating their feedback and writing code with them to successfully get them on a path of success using Diagrid products. Your day-to-day consists of working with new prospective customers who are looking to use open-source Dapr in their solutions, whether these are existing brownfield or new greenfield applications, and then onboarding them to Diagrid Cloud. You will engage with users by creating and delivering customer demos, building Proof of Concept (PoC) solutions in a variety of programming languages and be providing architecture guidance on a broad set of technologies focused in the Cloud Native space. You will use your expert knowledge of cloud engineering and system design to help customers with their most important distributed system challenges. The Customer Engineer is an integral part of the Engineering team. You will bring your knowledge and insights from these real world customer engagements to directly impact Diagrid products. You will be the voice of the customer in the company and work closely with the product team to scope product features and prioritize user feedback. You will inform the leadership team of where you see the biggest customer pain points and help identify opportunities. Your insights will be greatly valued and accounted for in both product and even strategic direction.

Requirements

3+ years in a Solutions Engineer, Sales Engineer, Developer Advocate, or similar technical customer-facing role
Excellent customer engagement and communication skills
Experience in designing and building enterprise applications and solutions
Solid understanding of computer science principles with a focus on distributed systems
Solid developer experience in at least one of Java, .NET or Go
Good experience with Node and Python
Experience with open source software
Experience with Git based version control systems
Ability to shift priorities quickly and adapt to changing circumstances

Nice To Haves

Prior experience working as a cloud architect or Technical Product Manager.
Experience with modern application architectures and cloud-native development practices.
Prior experience in a high-growth startup focusing on cloud and open source technologies.
Experience with Kubernetes, Docker or other container based systems
Experience with public cloud provider
Experience with developer frameworks including .ASP.NET Core, Express, Django, Spring Boot
Experience with Dapr (http://dapr.io)

Responsibilities

Understand customer needs and pain points to design and implement solutions using open source and Diagrid technologies.
Listen to customers, understand their needs and requirements, and aggregate their feedback.
Write code with customers to ensure their success using Diagrid products.
Work with prospective customers looking to use open-source Dapr in their solutions (brownfield or greenfield applications).
Onboard customers to Diagrid Cloud.
Create and deliver customer demos.
Build Proof of Concept (PoC) solutions in a variety of programming languages.
Provide architecture guidance on a broad set of technologies focused in the Cloud Native space.
Use expert knowledge of cloud engineering and system design to help customers with distributed system challenges.
Bring knowledge and insights from customer engagements to directly impact Diagrid products.
Act as the voice of the customer within the company.
Work closely with the product team to scope product features and prioritize user feedback.
Inform the leadership team of customer pain points and identify opportunities.