Customer Engineer

Patch My PC

23h • Remote

About The Position

We are looking to hire a Customer Engineer at Patch My PC. In this role, you will help demonstrate the value of our products and how they enhance our customers’ investment in Microsoft Configuration Manager and Intune by automating third-party application management. You will support customers throughout their lifecycle, from onboarding and deployment to ongoing support, helping them meet their security and compliance goals while delivering a high-quality customer experience.

Requirements

• 3+ years of experience with Microsoft Configuration Manager or Intune
• 3+ years of experience in a technical support or customer-facing engineering role
• Experience working with Windows in virtual environments such as Hyper-V
• Ability to quickly learn new tools and technologies
• Strong troubleshooting and critical thinking skills
• Ability to clearly explain technical concepts to both technical and non-technical audiences
• Strong written and verbal communication skills
• Comfortable leading customer-facing calls and presentations

Nice To Haves

• Experience with PowerShell or C#
• Familiarity with GitHub, Azure DevOps, or similar tools
• Experience with WSUS and certificate management
• Knowledge of software updates and application deployment in Configuration Manager or Intune
• Experience with application packaging
• Awareness of security best practices for patching and endpoint management

Responsibilities

• Deliver product demonstrations, onboarding sessions, and environment reviews
• Manage customer support cases across email, chat, phone, and community forums
• Support customers in deploying and optimizing Patch My PC solutions
• Build and maintain strong knowledge of Patch My PC products and platform capabilities
• Develop expertise in supporting technologies such as Configuration Manager, Intune, and WSUS
• Lead an average of 3 to 4 customer-facing calls per day
• Participate in webinars, training sessions, and community engagement as needed
• Stay current on platform updates and industry trends and share insights with the team

Benefits

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
• Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
• FSA/HSA.
• Fertility benefits.
• Parental leave.
• Paid-time off (PTO).
• Volunteer leave.
• Charitable donation matching.
• Tuition reimbursement.
• Gym membership reimbursement.
• Internet stipend.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed