Customer Engineer

RevenueBase Inc•Waltham, MA

1d•Remote

About The Position

RevenueBase is seeking a founding Customer Engineer to own the full customer lifecycle, including onboarding, activation, health, and expansion. This role is crucial for ensuring customers can effectively utilize our B2B data infrastructure to achieve their desired business outcomes. You will be the technical partner for our customers, helping them succeed with the product and acting as the voice of the customer within RevenueBase. As the founding hire for this function, you will also be responsible for building the team and processes as the company scales.

Requirements

Previous quota ownership (NRR, expansion, or retention) with a consultative approach.
Experience in early-stage companies with an aversion to unnecessary process; ability to create playbooks.
Strong technical literacy, including the ability to read customer integration code (Python, JSON, SQL), identify issues, write scripts for API calls, and engage in technical discussions.
Proficiency in B2B data concepts such as firmographics, technographics, intent, and contact enrichment, understanding data challenges like email bounces and company name matching.
Solid understanding of API concepts including REST, webhooks, rate limits, authentication, and differentiating between batch processing and real-time APIs.
Ability to guide customers through integrating MCP servers.

Nice To Haves

Direct experience in B2B data, sales intelligence, or RevOps tooling.
Experience with MCP servers or LLM-powered agent workflows.
Prior experience as a founding CS or founding CE at an early-stage company.

Responsibilities

Own the 'first successful search' for every new customer, ensuring their activation milestone is met quickly.
Manage customer health across all accounts, proactively identifying value realization, quiet customers, and at-risk accounts.
Drive expansion and cross-sell opportunities by identifying customer needs for new API features and leading expansion conversations.
Scale onboarding processes to accommodate 10+ new customers per month, making it light, fast, and reliably successful.
Serve as the voice of the customer by monitoring customer interactions and providing feedback to product and engineering teams.
Build the Customer Engineering function by creating playbooks, health scoring frameworks, expansion motions, and onboarding frameworks, and iterating on them as needed.