Customer Engineer

Rally

1d•$160,000 - $180,000•Remote

About The Position

As our first Customer Engineer at Rally, you’ll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. Rally is becoming an AI-native company — not just in what we build, but in how we operate. We’re shipping agents that transform how the world’s best teams run user research, and we’re changing how we work internally to match. You’ll be the first dedicated Customer Engineer at Rally, defining what great technical consulting looks like as we scale. Our largest Enterprise customers are deploying Rally alongside complex API integrations, SSO setups, and custom workflows. They need a senior technical partner who can meet their engineers and IT teams where they are. At the same time, our pre-sales pipeline needs technical credibility to close. You’ll own both — and as Rally’s agents roll out, you’ll be the person helping customers unlock them.

Requirements

Senior technical ownership: you’ve commanded Enterprise customer calls solo — with engineers, IT, security, and legal — not as a support resource. You drive the meeting, propose the solution, and close the loop without escalating to Engineering.
Hands-on technical depth: you’ve built integrations with APIs, understand integration architecture (SSO, Snowflake, custom workflows), and know how to find a path forward when documentation runs out.
AI-native by default: you use Cursor, Claude, and agents as core parts of how you build and troubleshoot — not occasionally, but every day. You can help customers think through AI integration and speak to it credibly.
Builder and self-starter: you’ve shipped lightweight internal tooling (Retool, custom integrations, automations) and operate effectively in ambiguous environments without a fully defined playbook.
B2B SaaS background: prior experience as an Implementation Engineer, Solutions Engineer/Consultant, or Technical Account Manager at a Series A–C company, ideally with API-first or data integration products.

Nice To Haves

CRM experience (Salesforce, HubSpot, Attio, etc.)
Experience at data integration or API-first SaaS companies (Segment, Census, Fivetran, Hightouch, etc.)

Responsibilities

Own technical onboarding and implementation for our largest Enterprise accounts, both as part of paid Professional Services packages and ad-hoc — managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish.
Serve as the primary technical expert on the CX team — answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering.
Partner with our Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals.
Build and ship lightweight internal CX tooling — using Retool, custom integrations, automations, and AI — that helps our team deliver faster and more consistently for customers.
Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel.
Help define the playbook for this function — building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up.