Customer Deployment Engineer

Credal•New York, NY

9d•Onsite

About The Position

Our mission at Credal is to harness frontier AI for everyone building a better future. We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our customers include the U.S. Dept of Health and Human Services, MongoDB, Comcast NBC Universal, Lattice, Wise (Transferwise), Checkr, and incident.io among others. We’ve raised over $10m to date with a ton of runway. You’ll join a team of Thoughtful Doers™ from places like Palantir, Cruise, Meta, Uber, and Google. 📍 Credal is in-person in our spacious NYC office with meals provided. What you'll do: Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks. Build POCs to unblock deals and accelerate time-to-value Own design partnerships with end users to shape the product roadmap Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate Define and improve the playbooks, processes, and tooling that will let us scale what works Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points About you You might be a great fit if you're a customer-obsessed problem-solver who thrives at the intersection of technology and enterprise trust. Who you are: Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most- healthcare, government, financial infrastructure Customer-focused and deeply empathetic- you listen, you care, and you'll be their voice inside Credal A clear, compelling communicator- able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread High-ownership- you take things from ambiguous start to clean finish without waiting to be told what to do Commercial instincts- you understand what makes customers stay, expand, and advocate, and you orient your work around that Thrives in fast-paced environments- biasing toward action, comfortable with ambiguity, always learning

Requirements

Eager to join our mission of bringing frontier intelligence to the industries and institutions that matter most- healthcare, government, financial infrastructure
Customer-focused and deeply empathetic- you listen, you care, and you'll be their voice inside Credal
A clear, compelling communicator- able to tailor your message to a CISO, a platform engineer, or a procurement team without losing the thread
High-ownership- you take things from ambiguous start to clean finish without waiting to be told what to do
Commercial instincts- you understand what makes customers stay, expand, and advocate, and you orient your work around that
Thrives in fast-paced environments- biasing toward action, comfortable with ambiguity, always learning

Nice To Haves

Experience with agents, MCP, or other LLM tooling
Technically capable- able to read logs, reproduce issues, and build basic solutions
Background in enterprise security, compliance, or access control
Prior solutions engineering, FDE, or customer success experience at an infra or developer tools company

Responsibilities

Be the person our customers trust when the stakes are high. Live in their slack channels and meet them at their desks.
Build POCs to unblock deals and accelerate time-to-value
Own design partnerships with end users to shape the product roadmap
Develop deep understanding of each customer's use case and business objectives, and be their greatest internal advocate
Define and improve the playbooks, processes, and tooling that will let us scale what works
Own the onboarding story, keeping documentation high quality and understanding our users' greatest friction points

Benefits

We reject toxicity and we embrace care for each other. A magical company culture and your wellbeing is leadership's top priority. Every decision we make as a company is evaluated through that lens.
Opportunities to network, grow, and advance quickly. We're a small, but rapidly expanding, team - and we always aim to promote from within first.
Free team lunch & dinner.
Situational hybrid work flexibility.
High quality health coverage, including great mental health benefits, for you and your immediate family. This includes comprehensive and HSA options.
Industry-leading vision, dental, life, disability coverage.
We encourage you to take up to 12 weeks of parental leave after the birth or adoption of a child.
Regular team activities & offsite events (last year we went to Turks and Caicos for a hackathon week!)
Unlimited PTO - and unlike some other companies, we're serious about you taking the time you need to recharge and be the best you can be! We also offer a guaranteed two weeks off during the last two weeks of December when the entire company goes on vacation!
A generous housing subsidy for those who choose to live in Brooklyn.
Our spacious office in Dumbo has a stocked kitchen and views of the bridge.