Customer Engineer, Digital Native Business, Indonesia

Cloudflare • San Francisco, CA

5d • Hybrid

About The Position

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy, acting as a trusted technical advisor and primary architect of the customer journey. This role bridges the gap between technical strategy and business value, guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, the CE will not hand off customers once an initial agreement is reached. Instead, they will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Requirements

• 7+ years of experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer
• Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.
• Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.
• Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
• Depth in at least four of the following technical areas: Internet fundamentals (OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS), Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE), Performance (speed, latency, caching, video streaming, HTTP/2, TLS 1.3), AI Proficiency (prompt engineering, AI-assisted scripting and log analysis, LLM utilization, workflow automation), Coding/Scripting (Python, JavaScript, Bash, Lua, Go), Developer Platform Fluency (RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, observability).

Nice To Haves

• Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.
• Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.
• Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups.
• Fluency in Bahasa Indonesia is preferred.

Responsibilities

• Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures and bespoke solutions.
• Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations.
• Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges.
• Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle.
• Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.
• Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.
• Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g., DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.
• Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy.
• Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.
• Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.
• Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data.
• Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence.
• Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.
• Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation.
• Partner closely with the Enablement Team to design, build, and govern technical resources.
• Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization.

Benefits

• Competitive base salary
• Variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior