Account Director, Digital Native Enterprise

OpenAI•Seattle, WA

3d•$234,900 - $290,000•Hybrid

About The Position

The Go To Market (GTM) team at OpenAI is responsible for helping customers understand and leverage AI products across their businesses. This role is part of the Sales team and requires a blend of technical understanding, vision, partnership, and value-driven strategy. The Account Director will be a key driver of opportunities throughout the entire sales cycle, from pipeline generation to closure, working with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role can be based in San Francisco, New York, or Seattle offices, or remotely from within the U.S., utilizing a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.

Requirements

8+ years selling and renewing platform-as-a-service and/or software-as-a-service
Designing and executing complex deal strategies
Supporting the growth of fast-growing, high-performance companies
Working directly with c-level executives
Communicating technical concepts to customers and internal stakeholders
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

Nice To Haves

Customer-centric approach, motivated to deeply understand customer priorities and help them achieve their vision.
Build strong relationships with executives and professionals across functions and serve as a trusted advisor.
Passion or deep curiosity in artificial intelligence.
Embrace the opportunity to help deploy AI technology in a way that benefits humanity.
Excited to educate customers on AI and how to plan for the future.
A builder, excited to impact how the company operates and scales.
Excited by new challenges and the process of solving them.
A strategist with a deep understanding of go-to-market best practices.
Ability to think and plan forward on the order of years and bring internal and external stakeholders along with strategy.

Responsibilities

Manage a portfolio of customer accounts, developing and executing strategies for a comprehensive account plan
Support customer accounts from initial engagement to successful deployment, expansion, and renewal
Partner with solutions and research engineering to build and execute complex customer programs and projects
Own a revenue target
Manage revenue forecasts
Analyze key account metrics to create reports and provide insights to internal and external stakeholders
Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Support the recruitment and onboarding of other teammates
Support the development of company culture