Customer Engineer III
About The Position
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Photomask Lithography Equipment CE position based at Photronics Allen, TX site - supporting Photolithography and Mask Laser Writer (not wafer fab equipment) sustaining service contract, equipment installations and upgrades.
Requirements
- Completion of an Associate degree or comparable military technical training and field service experience
- 4+ years of work experience in semiconductor industry or other equipment support industry REQUIRED
- Familiarity with test equipment, oscilloscope experience preferred
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Nice To Haves
- Precision mechanical equipment repair experience STRONGLY PREFERRED
- Bachelor’s Degree
- Project management skills and ability to lead key customer and internal product meetings
Responsibilities
- Install, maintain, and upgrade customer equipment
- Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
- Follow and generate documented procedures and published task plans
- Communicate with customers and internal business units, lead projects as necessary
- Train and mentor junior Field Service Engineers [Customer Engineers]
- Fulfill additional duties, as assigned
Benefits
- supportive work culture
- programs and support that encourage personal and professional growth
- comprehensive benefits package
- participation in a bonus and a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
