Customer Engineer II (C2)

Applied Materials•St Peters, MO

About The Position

As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics and basic diagnostic techniques to troubleshoot technical issues, and perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. The role also involves communicating and coordinating directly with customers to support smooth operations and service.

Responsibilities

Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance when needed.
Assist senior engineers with corrective maintenance as needed.
Disassemble, clean, and rebuild kits as part of kit management quality.
Learn and apply basic diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
Diagnose and resolve basic technical problems.
Strive to perform established BKMs and follow all IP guidelines.
Develop the ability to represent Applied Materials to the customer.
Use good customer service skills and maintain a professional demeanor.
Maintain an orderly work area to show respect for the customer.
Comply with all safety procedures and consistently demonstrate safety as a value.