Customer Engineer II (C2)
About The Position
As a Field Service Engineer (Customer Engineer) at Applied Materials, you serve as a direct liaison with customers, collaborating to install, maintain, and upgrade equipment. You use digital analytics for troubleshooting and basic diagnostic techniques to assess and address technical issues. The work includes preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, as well as direct customer coordination and communication to support smooth operations and service. This role performs basic activities under close supervision, following defined procedures and detailed instructions. It develops responsibility for customer satisfaction within the work area and requires professional, courteous customer interaction. The position is full-time, based in St Peters, Missouri, with 25% travel. Relocation is eligible.
Requirements
- Ability to perform basic job activities and learn the relevant skills.
- Ability to use existing procedures to solve straightforward problems.
- Communication skills and common courtesy.
- Ability to maintain a professional demeanor and provide customer service.
- Ability to comply with safety procedures.
Responsibilities
- Perform Tier I procedures, preventative maintenance, and wet-cleans, seeking assistance when needed.
- Assist senior engineers with corrective maintenance as needed.
- Disassemble, clean, and rebuild kits as part of kit management quality.
- Learn and apply basic diagnostic techniques and use documentation and test equipment with assistance from senior engineers.
- Diagnose and resolve basic technical problems.
- Strive to perform established BKMs and follow all IP guidelines.
- Represent Applied Materials to customers, provide good customer service, maintain a professional demeanor, and keep an orderly work area.
- Comply with all safety procedures and consistently demonstrate safety as a value.
- Coordinate and communicate directly with customers to support smooth operations and service.
- Perform maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
