Customer Engineer

The Customer Engineer role at Aisera is a key position within the Customer Success team. The role involves partnering with internal engineering and product teams to bridge the gap between business and technology, ensuring customers achieve their desired outcomes with cutting-edge Conversational AI. The Customer Engineer will be responsible for onboarding new customers, developing custom workflows based on their requirements, and acting as the primary technical point of contact. This role offers significant growth opportunities and is based in Palo Alto, CA.

• Be the primary technical point of contact for customers
• Develop custom workflows/RPAs based on customers' requirements (requires javascript experience)
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Stay current with the most recent changes to our product and educate customers on our offerings

• Be the primary technical point of contact for customers
• Develop custom workflows/RPAs based on customers' requirements (requires javascript experience)
• Triage any technical issues reported by customers and work with Engineering toward the resolutions
• Stay current with the most recent changes to our product and educate customers on our offerings

• Competitive base pay ranging from $80,000 to $120,000
• Possibility of benefits, bonuses, commissions, and/or equity
• Opportunity for unbound growth and advancement
• Responsibility and ownership of work
• Wide range of backgrounds and experiences among team members
• High degree of empathy for customers and colleagues
• Opportunity to work with cutting-edge Conversational AI technology
• Partnership with internal engineering and product teams
• Development of custom workflows based on customer requirements
• Technical point of contact for customers
• Triage and resolution of technical issues
• Education of customers on product offerings and updates
• Opportunity to work in a dynamic startup environment
• Equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.