Sales Engineer

The job overview for this role is to be a key member of Aisera's Sales Engineering team, responsible for bridging the gap between Sales and Engineering. The main focus is on providing technical expertise and support to help customers understand and utilize Aisera's cutting-edge Conversational AI solution. This includes conducting technical discovery diligence, delivering compelling demos, executing Proof of Concepts, troubleshooting issues, and coordinating with other technical resources. The role requires resourcefulness, teamwork, and a willingness to go above and beyond, with significant growth opportunities.

• Active participant in the sales process, with an emphasis on technical discovery diligence
• Own the technical product overview and objection handling aspects
• Build and deliver compelling demos to showcase the art of the possible
• Define, build, and execute Proof of Concepts
• Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
• Lead coordination of additional Aisera technical resources to help secure the deal
• Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful implementation and adoption of Aisera's solutions.

• Active participant in the sales process, with an emphasis on technical discovery diligence
• Own the technical product overview and objection handling aspects
• Build and deliver compelling demos to showcase the art of the possible
• Define, build, and execute Proof of Concepts
• Troubleshoot issues and/or escalate to necessary teams during demo prep and POCs
• Lead coordination of additional Aisera technical resources to help secure the deal
• Participate in necessary onboarding activities: work closely with CSMs, CSEs, SAs for onboarding, education, workshops, escalation management and other activities to ensure successful

• Remote work opportunity within the USA
• Opportunity to work in the field of AI Service Management
• Chance to be part of a disruptive company in the support and operations industry
• Personalized and proactive user experience for customers
• Automation of tasks and actions
• Opportunity to be part of a world-class Sales Engineering team
• Collaboration between Sales and Engineering teams
• Ability to showcase cutting-edge Conversational AI technology
• Opportunity for growth and visibility in the role
• Active participation in the sales process
• Ownership of technical product overview and objection handling
• Building and delivering compelling demos
• Defining, building, and executing Proof of Concepts
• Troubleshooting and escalation management during demo prep and POCs
• Coordination of additional technical resources to secure deals
• Onboarding activities and collaboration with Customer Success Managers, Customer Support Engineers, and Solution Architects
• Collecting and driving product feedback
• Outstanding presentation and communication skills
• Sales acumen and understanding of customer challenges and opportunities
• Collaboration with internal and external stakeholders
• Bachelor's or higher degree in computer science, engineering, or related field
• Hands-on experience with programming languages such as Java, JavaScript, and Python
• Experience with IT, IT Automation, and Technical Support systems
• Familiarity with AI/ML and related technologies