Customer Engagement Manager - eMobility (SaaS)

Deftpower

6d•Hybrid

About The Position

Deftpower is growing fast and our enterprise clients need a senior partner to guide them from contract to full adoption. As Customer Engagement Manager, you will ensure new clients feel at home quickly. From the moment they sign until everything runs smoothly, you are their go-to person. You will coordinate the setup, align the right people, and ensure everyone knows what's next. You will turn a long list of to-dos into a clear plan. One day you will guide a client through testing an API, the next you will check if internal teams hit their milestones. You will keep things moving, communicate clearly, and ensure go-live feels effortless. You will align clients and teams on goals, timelines, and deliverables, translate questions into action, share progress, prevent surprises, and fix blockers early. You will also collect feedback and turn it into better processes.

Requirements

5+ years of experience in client onboarding, implementation or customer success
Worked with large B2B clients and know how to navigate complex stakeholder environments
Technical affinity and can confidently coordinate integrations and API setups
Valid work authorization for the Netherlands
Can be in Arnhem regularly
Match with our values: Drive, Earnest, Forward thinking and Transparency
Care about doing things right with just the right speed
Listen, organize and follow through until the job’s done