Customer Engagement Executive
About The Position
The Customer Engagement Executive is a senior-level customer advocate for hyperscalers and cloud-native AI infrastructure providers. The role embeds deeply in strategic and complex engagements to support customer success at scale, proactively anticipate challenges, coordinate responses, and lead long-term, outcome-driven partnerships. Working with executive stakeholders across customers, partners, and Dell Technologies, the executive ensures customer needs inform strategy, execution, and innovation. The position leverages Dell’s portfolio to drive transformation, accelerate adoption, and deliver measurable business outcomes that strengthen strategic alignment and customer loyalty. The role is on Dell Technologies’ Strategic Customer Engagement team in Round Rock, Texas, within Account Services Management, which oversees service delivery processes and helps resolve disputes and technical issues while communicating with customers about tactical and strategic activities.
Requirements
- 10+ years of experience in hyperscaler or cloud infrastructure strategy.
- Proven success in $100M+ deal cycles.
- PMP certification.
- Deep understanding of AI/ML infrastructure and cloud economics.
Nice To Haves
- Executive-level influence and strategic planning.
- Expertise in GPU scaling, workload orchestration, and data center strategy.
Responsibilities
- Drive strategic outcomes for CSPs and hyperscalers.
- Influence internal roadmaps based on hyperscaler needs.
- Coordinate across product, operations, logistics, finance, and engineering to develop custom solutions.
- Anticipate customer challenges and mobilize coordinated responses.
- Lead long-term, outcome-driven customer partnerships.
- Represent customer needs in strategy, execution, and innovation.
- Leverage Dell’s portfolio to drive transformation, adoption, and measurable business outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
