Customer Engagement Applications Engineer

KLA•Austin, TX

2d•Onsite

About The Position

The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction. In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Requirements

High energy, dedicated and motivated engineers who are interested in working in High Tech.
Appreciate the opportunity to have high levels of accountability, working well with limited supervision in a work environment where they can drive projects on their own.
Educational background in Engineering, Physics is desired.
Good balance between technical skills and people skills is a must.
Strong troubleshooting skills, combined with a methodical approach, and clear communication.
Well-organized, strong follow-up abilities, demonstrated ability to work in a multifaceted environment.
Must also have training in semiconductor or related fields.
Excellent communication, organizational, analytical, leadership, and interpersonal skill.
Candidate must be willing to travel (> 30%) within US.
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Nice To Haves

Having a background in IC processing/Semiconductor equipment is a plus.

Responsibilities

Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.
May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
May provide software development and consultation to prospective users and/or product capability assessment and validation.
Provide and lead product penetration and adoption support, customer demonstrations, and head-to-head (H2H) activities at customer facilities.
Investigate semiconductor manufacturing yield issues and providing inspection solutions.
Create & share product value statements and use-cases with engineering, marketing and sales groups.
Train customers and other applications engineers.
New product introductions and characterization, beta testing and early evaluation tools.
Work closely with many organizations including worldwide applications teams, engineering, sales and marketing within KLA and with customer engineers outside of KLA.
Generate best known method documents and other training materials and transferring this knowledge to KLA's worldwide Applications team and customers.
Work with customers to develop solutions to problems, and publish papers at industry symposiums or in technical journals.
Characterization of next generation state-of-the art semiconductor wafer inspection products.
Craft test plans, collecting data, performing analysis, publishing results and recommendations in the form of applications notes, best known methods.