Customer Engagement Applications Engineer
About The Position
The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction. In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Requirements
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
- Experience in the semiconductor fabrication industry, or equivalent experience and education
- Well organized and professional with strong project management skills - including the ability to manage numerous projects at once
- Persistence and dedication to understanding and solving critical customer problems
- Strong analytical problem solving skills
- Good balance between technical skills and people skills is a must
- Experience with Data analysis tools (Excel, JMP or equivalent)
- Semiconductor device application and characterization
- Photolithography and Overlay (IBO, DBO, SEM -OVL)
- Familiar with cleanroom protocols
Nice To Haves
- MS / Ph.D. preferred in Physics, Chemistry, Engineering, Optics, Material Science or a related field
Responsibilities
- Responsible for providing technical applications support for the development and implementation of KLA products in customer fabrication facilities
- Makes presentations on all aspects of products
- Assists sales staff in assessing potential application of company products to meet customer technical requirements and preparing detailed product specifications
- Implements customer installation plans
- Provides follow-up support in training customers and disseminating technical information on specific applications
- Works on complex problems where analysis of situations or data requires an in depth evaluation, design of experiments, and communication between customers and specialists
- Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
