Customer Engagement Applications Engineer

KLA•Hillsboro, OR

2d•Onsite

About The Position

Join KLA’s Electron Beam Division, a leader in advanced e-beam review and inspection tools for semiconductor manufacturing. Our mission is to serve as the “eyes” of KLA’s product line, delivering high-resolution defect data that helps customers identify and correct process issues quickly and accurately. As an Applications Engineer, you’ll work closely with customers and multi-functional teams to maintain and optimize eBeam tools, develop innovative applications, and drive improvements for next-generation products. This role combines technical expertise with customer engagement, ensuring our tools deliver maximum value in advanced semiconductor fabs.

Requirements

MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field
Experience in semiconductor fabrication or equivalent educational experience
Minimum 2 years of hands-on SEM review, SEM inspection, or TEM/FIB experience
Strong knowledge of semiconductor process flows and defect types
Understanding of electron optics and how electrons interact with a sample to produce SE, BSE, and VC signals
Experience in system-level troubleshooting, diagnostics, and reporting
Cleanroom experience and semiconductor device characterization
Familiarity with computer operating systems, networking, and analysis tools
BS with 2+ years industry experience, MS with relevant experience

Nice To Haves

Strong customer focus and ability to build collaborative relationships
Motivation to innovate and proactively deliver exceptional customer outcomes
Proven technical leadership and problem-solving skills
Experience with Advanced Packaging, Wafer Level Packaging, or C4.
Excellent communication, teamwork, and project management skills
Ability to present technical content to diverse audiences
Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)
Programming (Matlab, LabVIEW, Python, etc.)

Responsibilities

Support, maintain, and troubleshoot eBeam tools in customer environments
Diagnose tool issues, identify corrective actions, and ensure optimal tool performance
Work closely with service and engineering teams to resolve hardware/software issues
Develop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability
Create use cases, scope new features, identify issues, and drive bug fixes
Maintain strategic customer relationships and assist sales teams with technical assessments
Develop and document training materials, and provide technical training
Collaborate with customers and internal teams to define requirements for future products