Customer Engagement

Ampcus Inc. • Owings Mills, MD

3d • Onsite

About The Position

This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and collection issues. The associate will assist in the clarification and development of process improvements and inquiries, assure payments related to services from all sources are recorded and reconciled timely in order to maximize revenues. The incumbent may be required to assist with projects for upper management by providing analytical and reporting support for such purposes as: operational efficiency / quality metrics and productivity analysis, end-of-month accounts receivables reconciliation, and monthly account aging reports.

Requirements

• High School Diploma or GED
• 3 years experience in a Billing, membership enrollment, member services, claims operations or Finance role.

Nice To Haves

• Proficient in Microsoft Office applications.
• Provide excellent customer service with a focus on department goals.
• Works well in environment with firm deadlines; results oriented.

Responsibilities

• Researches and responds by telephone, or in writing to complex patient inquiries regarding billing issues and problems.
• Reviews billing forms for accuracy and completeness before sending to payors.
• Assists in the preparation of monthly billing and accounts receivable reports.
• Assists with complex billing issues, including contacting insurance carriers to confirm patient eligibility and referral information.
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
• Adhere to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding to compliance, integrity, patient privacy and ethical billing practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED