Customer Engagement Analyst Intern

Colgate•Overland Park, KS

2d•Hybrid

About The Position

The customer engagement analytics analyst is responsible for collaborating with divisions to identify and leverage segmentation analytics around customer opportunities, defining and developing dashboards for common demand and customer engagement KPIs, and supporting demand planning and customer engagement initiatives. Working with the Demand Planners & Customer Service/ Engagement team to support analytics and projects.

Requirements

Currently pursuing a degree in Computer Science, Data Science, Information Systems, Supply Chain Management, or a related field.
Must be available to work hybrid at our Overland Park, KS office location throughout the entire internship.
Must be available to work 20 hours/week during the academic semester
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.

Nice To Haves

Knowledge of analytics tools such as Domo, Sigma,
Experience in create dashboards in DOMO, Google Business Suite, Sigma Computing tools
Knowledge of working massive data and simplification

Responsibilities

Work with regions and support subsidiaries use of analytic tools
Deliver analysis that provides insights for improving customer data & collaboration
Support and coordinate new tools implementation, innovations and processes; implementation like Data Studio, Big Query, Snowflake & Domo and Sigma
Manage, update and share standardized analytics and reports to the subsidiaries and divisional CS& L team
Communicates frequently with the Regional CBS Leadership team and Local CS&L on service KPI achievement and important customer engagement steps
Support the regions on customer inventory tracking
Align data analytics initiatives with organizational goals and transformation objectives
Lead the collection, analysis, and interpretation of data to support decision-making
Collaborate with regions to understand their needs and requirements
Ensure the integration of analytics solutions with existing systems and processes.
Facilitate training and communication to ensure smooth transitions and adoption of new tools, dashboards
Oversee master data management and ensure data integrity within supply chain processes.
Identify and implement process improvements related to master data in the supply chain to enhance operational efficiency.
Manage the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as Case fill,On shelf availability
Closely works with the regional teams on collaborative planning with customers

Benefits

medical
dental
vision
basic life insurance
paid parental leave
disability coverage
participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements.
a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours)
13 paid holidays
Paid sick leave is adjusted based on role and location in accordance with local laws.