Customer Enablement Manager

Asana•Los Angeles, CA

7h•Remote

About The Position

Asana is hiring a Customer Enablement Manager to partner with complex enterprise customers and help transform how work gets done across their organizations. The role owns a portfolio of strategic customers and delivers discovery, workflow consultation, change management, strategic enablement, and scalable education to accelerate adoption and measurable business outcomes. The manager works closely with Customer Success, Sales, and Services to understand customer priorities, diagnose adoption barriers, and recommend strategies for adopting new workflows and AI-enabled ways of working. As a senior individual contributor, this person serves as a trusted advisor to customers and internal partners, navigates complex stakeholder environments, and contributes to repeatable approaches that strengthen Asana’s Customer Enablement practice. The role is remote for employees based in Pacific or Mountain time zones.

Requirements

At least 6 years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role; SaaS experience is preferred.
Demonstrated experience independently leading complex enterprise customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption, behavior change, or business transformation.
Strong consultative skills, including identifying root causes, synthesizing complex information, constructively challenging assumptions, and translating ambiguity into clear recommendations and action plans.
Experience engaging and influencing senior and executive stakeholders, navigating competing priorities, and building alignment across diverse stakeholder groups.
Excellent facilitation and communication skills for leading strategic conversations and high-impact sessions with practitioners and executives.
Strong project and portfolio management skills, including independently managing multiple complex customer engagements and driving work forward without significant oversight.
Strong commercial acumen and understanding of how adoption, customer value, retention, expansion, and organizational change are connected.
Strong product and technical curiosity and ability to quickly develop expertise in new technology and translate AI and workflow capabilities into meaningful customer use cases.
Data-informed and outcomes-oriented approach, with experience using customer signals and metrics to evaluate impact, identify risks, and adjust strategy.
Proven ability to influence cross-functional partners and contribute to improvements beyond individual accounts.
Ability to operate in a fast-moving, ambiguous environment using strong judgment, prioritization, and ownership.
Collaborative approach, including mentoring others, sharing expertise, and improving team quality and consistency.

Nice To Haves

SaaS experience.

Responsibilities

Develop a deep understanding of customer business priorities, operating models, and ways of working; lead discovery and translate customer challenges into recommendations for workflow, enablement, and adoption strategies.
Independently manage complex enterprise engagements for strategic customers from discovery and planning through delivery, measurement, and follow-through.
Help customers translate Asana and AI capabilities into practical, scalable use cases and guide the people, process, and behavior changes needed to adopt new ways of working.
Design and facilitate workflow consultations, strategic workshops, enablement programs, and executive-level conversations for audiences ranging from end users to senior leaders.
Use adoption, engagement, and efficacy data to assess enablement impact, identify trends, adjust engagement strategies, and improve customer plans and Customer Enablement programs.
Identify customer risks, expansion opportunities, and new use cases, partnering with account teams to connect enablement and adoption strategies to retention, expansion, and long-term customer value.
Influence cross-functional partners and contribute to improvements in programs, processes, playbooks, and customer strategy.
Mentor teammates, share expertise, and help raise the quality and consistency of the broader team’s work.