Customer Enablement Associate

McGraw Hill LLC.•UNAVAILABLE, UNAVAILABLE

9d•Remote

About The Position

The Customer Enablement Associate partners with sales team members to service, support, and maintain customer territories. Working cross-functionally across regional teams, this highly collaborative role serves as a primary point of contact — fielding customer inquiries and delivering solutions when sales representatives are unavailable. This is a remote position with up to 10% of travel time required. Candidates must reside in and be authorized to work for any employer in the United States.

Requirements

Bachelor’s degree in a related field or equivalent experience.
2+ years of experience in a related field.
Excellent problem-solving skills with a customer-centric focus; superior critical thinking skills.
Ability to think independently and work with speed and accuracy to deliver results.
Excellent organizational skills with attention to detail.
Proficient communication skills.
Demonstrated flexibility to meet customer demands.
Proficient understanding of product landscape, services, and support.
Proficiency with Microsoft Office suite and CRM systems.
Demonstrated ability to collaborate and share ideas.
The ability to learn, understand and execute with autonomy.

Responsibilities

Provides service and support to customer territories, including creating accounts, providing sample copies, granting access to instructor resources, preparing pricing exceptions, and CRM tracking.
Utilizing standardized processes, provides solutions to customer issues.
Regularly answers product questions.
Collaborates with sales team members to ensure territories have support coverage.
Resolve bookstore and Instructor problems.
Facilitate resolution of technical problems through Customer Service teams.
Resolve student access code problems.