Senior Associate, Customer Marketing Performance Enablement

JPMorganChase • Wilmington, NC

1d

About The Position

Join a high-impact Customer Marketing organization responsible for deepening engagement, driving revenue, and building trust with customers across the Chase branded card portfolios, Chase Offers, and Chase Travel. As a Senior Associate, Customer Marketing Performance Enablement, you will help shape customer marketing across the journey for branded cards and benefits by enabling data-driven decision-making, accelerated testing, and scalable analytics that support performance, efficiency, and customer engagement. You will help measure, analyze, and optimize marketing performance across the Customer Marketing team. In partnership with Marketing, Data & Analytics (D&A), Personalization & Insights (P&I), Operations, Audit & Technology (OAT), and Finance, you will translate marketing priorities into insights, testing strategies, and data-driven decision support.

Requirements

• Bachelor’s degree required.
• At least 3 years of experience in marketing analytics, performance marketing, or similar roles.
• Experience with dashboards, reporting tools, and performance metrics.
• Knowledge of testing frameworks and campaign optimization.
• Understanding of segmentation, targeting, and marketing measurement.
• Ability to partner across Marketing, D&A, P&I, and Finance teams.
• Strong analytical and problem-solving skills.
• Strong project management and organizational skills.
• Strong communication and stakeholder-management skills.
• Detail-oriented and comfortable working in a fast-paced environment.

Nice To Haves

• Advanced degree in math, data science, engineering, or a similar field.

Responsibilities

• Support performance marketing enablement across data, measurement, and testing with Marketing, D&A, OAT, and P&I.
• Build dashboards and executive reporting to improve visibility into customer engagement and performance.
• Enable cross-touchpoint data alignment with Marketing and D&A across Branded Card & Benefit Marketing to drive consistent insights.
• Execute testing agendas with Marketing, OAT, and D&A to increase test velocity and actionable learnings.
• Partner with D&A and P&I to prioritize and track high-impact data use cases.
• Support segmentation and measurement to improve targeting and campaign effectiveness.
• Contribute to forecasting and planning with Marketing and Finance to strengthen impact-based decision-making.
• Enable data-driven marketing by increasing the use of insights in optimization and strategy.
• Support rollout of AI-enabled analytics and reporting tools with cross-functional partners.
• Track reporting, test plans, and timelines to improve the speed and consistency of insights.
• Identify opportunities to improve performance visibility, test impact, and analytical capabilities using AI.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior