Customer Enablement Manager, AI Solutions Group

Micron • San Jose, CA

2d

About The Position

Micron Technology’s AI Solutions Group works across product, engineering, quality, and business teams to bring HBM solutions to market and help customers deploy them successfully. The Customer Enablement Manager leads HBM technical enablement for strategic AI and accelerated-computing customers, connecting customer system needs and development plans with Micron’s product strategy and execution.

The role partners with customers and internal teams to support product introduction, validation, qualification, and high-volume production. It also applies AI, analytics, and automation to identify insights, improve decision-making, and scale customer enablement across the organization.

Requirements

• Master’s degree in engineering or a related technical discipline.
• At least 8 years of experience in semiconductor, memory, systems, or a related technology industry.
• Experience in product management, product planning, technical customer management, or customer enablement.
• Experience leading cross-functional technical programs across engineering disciplines and communicating complex topics to customers and executives.
• Strong written and verbal English communication skills.
• Ability to travel domestically and internationally.

Nice To Haves

• Experience with DRAM, HBM, semiconductor manufacturing, advanced packaging, or AI hardware systems.
• Experience applying AI, automation, or data analytics to engineering, product, or customer-facing workflows.
• Experience turning complex technical and customer data into structured insights and executive recommendations.
• Experience with automated reporting, dashboards, workflow automation, knowledge management, or decision-support tools.

Responsibilities

• Lead HBM enablement for strategic AI customers, aligning system requirements, qualification plans, development milestones, risks, and product readiness.
• Partner with customers and cross-functional teams to drive product introduction, validation, qualification, and high-volume production.
• Translate customer needs and emerging AI infrastructure trends into HBM product, roadmap, enablement, and business priorities.
• Turn insights across customer engagements into recommendations that improve products, processes, business cases, and customer outcomes.
• Use AI, analytics, automation, and dashboards to streamline workflows, identify trends and risks, improve knowledge sharing, and provide leadership visibility.

Benefits

• Medical, dental, and vision plan options.
• Income protection benefits in the event of illness or injury.
• Paid family leave.
• Paid time off.
• Paid holidays.
• Additional compensation may include bonuses and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior