Customer Enablement Manager

As a Customer Enablement Manager at Figma, you will be responsible for partnering with Enterprise Account Executives to ensure successful adoption of Figma by customers at critical stages of their lifecycle. You will provide consultation and guidance to customers on optimizing their use of Figma, leveraging your deep product knowledge and change management techniques. Additionally, you will work closely with the Senior Director of Customer Experience to develop and execute customer enablement strategies, build cross-functional relationships, and identify new programs and resources to engage and enable customers. This is a full-time role that can be held remotely in the United States.

• Conduct discovery meetings to understand business objectives, processes, and customer needs
• Develop and manage multiple concurrent, time-bound customer engagements using project management skills
• Use qualitative and quantitative customer adoption metrics to identify areas of opportunity and impact
• Develop Figma customers into product experts and advocates
• Help customer stakeholders navigate organizational change and drive adoption of Figma
• Serve as a product and enablement expert to provide recommendations for increased adoption and maturity
• Lead virtual and onsite group training and workshops for large enterprise customers
• Develop scalable content and engagement tactics based on customer lifecycle stage
• Help develop and manage a library of customer enablement resources
• Partner with Solutions Architects, Design Advocates, and Product Support to complete customer engagements

• 4+ years of proven experience in Customer Success, Onboarding, Implementation, or Account Management roles and have supported customers at multiple stages of their lifecycle
• Customer-centric, value-oriented, and take a consultative approach to working with key partners
• Strong project management skills and experience working with multiple customers concurrently
• Excellent written and verbal communication and presentation skills
• Experience using or working with Figma or strong product savvy and the ability to quickly develop proficiency
• Comfortable speaking to customers representing different personas across both function and seniority

• Competitive package of additional benefits
• Health, dental, and vision coverage
• Retirement plan with company contribution
• Parental leave and reproductive or family planning support
• Mental health and wellness benefits
• Generous paid time off
• Company recharge days
• Learning and development stipend
• Work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles
• Equity opportunities
• Pay transparency disclosure
• Reasonable accommodation for individuals with disabilities
• Equal opportunity workplace regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
• Consideration of qualified applicants regardless of criminal histories
• Processing of personal data in accordance with Figma's Privacy Policy