Customer Documentation Representative I

Home Care Delivered Inc•Richmond, VA

3d•$20 - $25

About The Position

The Customer Documentation Representative I works in the Customer Documentation Department and reports to a Team Lead. The role has no staff supervision and requires moderate supervision. The representative contacts physician offices and patients to obtain signed physician orders, processes documentation requests, reviews documents for compliance, and maintains system records and confidential communications. The position may support the Customer Documentation and Document Review Teams as requested.

Requirements

High school diploma and/or GED required.
One or more years of experience in medical claims, billing, or collections; medical office front desk; or patient accounts preferred.

Nice To Haves

Associate degree in general studies preferred.
Experience in a durable medical equipment (DME) environment is a plus.

Responsibilities

Telephone physician offices or patients at home to obtain signed physician orders, including initial and follow-up calls to obtain documentation in a timely manner.
Handle inbound and outbound calls with physician offices regarding documentation retrieval.
Process documentation renewal requests and manual physician requests.
Review inbound and outbound documents for compliance with requirements.
Fax or mail documentation to physicians or patients for signature and follow up with additional faxes or mailings as needed.
Update system records and maintain appropriate communication and confidentiality.
Expedite service when management identifies a situation requiring urgent attention.
Work independently or collaboratively to answer inquiries and resolve issues within regulatory and company requirements, supporting customer retention and satisfaction; escalate issues when appropriate.
Support the Customer Documentation and Document Review Teams when requested.
Perform other duties as assigned.