Customer Development Consulting Veterinarian
About The Position
Within Elanco’s US Pet Health Business Unit, the Customer Development Consulting Veterinarian (CDS Vet) is the companion-animal veterinary technical anchor and strategic partner for the Customer Development Specialist (CDS) inside sales organization. Similar to field-based Regional Consulting Veterinarians, the CDS Vet advances technical excellence, scientific credibility, and commercial enablement, with an emphasis on virtual engagement, digital channels, and collaboration with inside sales. The veterinarian provides scientific education, product consultation, and clinical objection-handling to veterinary practices, corporate veterinary accounts, and inside sales teams through phone calls, video platforms, and virtual webinars. The role also supports technical campaigns for product launches and existing products, and partners with training managers to strengthen inside sales specialists’ clinical acumen. The position is remote, with a home-office work environment and substantial daily virtual and telephone customer engagement. Domestic travel is up to 10–15%, including annual national sales conferences, veterinary congresses, and selected headquarters meetings.
Requirements
- Doctor of Veterinary Medicine (DVM, VMD, or equivalent) from an AVMA-accredited veterinary program.
- Active, unencumbered veterinary license to practice in at least one U.S. jurisdiction.
- At least 5 years of clinical veterinary practice experience in companion animal or mixed animal practice, with a companion-animal focus, or equivalent experience in animal health industry technical consulting.
- Proven experience communicating complex scientific or medical data effectively by phone, video conferencing platforms, and virtual webinars.
- Strong self-direction, time-management, and organizational skills, with the ability to manage high-volume daily virtual interactions with minimal supervision.
Nice To Haves
- A demonstrated track record of partnering with commercial or sales teams to educate customers and influence prescribing behavior through scientific differentiation.
- Exceptional verbal, written, and multimedia presentation skills, with the ability to maintain audience engagement in remote and digital settings.
Responsibilities
- Serve as the dedicated clinical and technical subject matter expert for the Customer Development Specialist team across parasiticides, therapeutics, vaccines, and pain management.
- Partner with inside sales representatives during high-value inbound and outbound virtual customer interactions, providing consultative technical support and addressing clinical hurdles.
- Provide timely technical answers and clinical context to help inside sales representatives drive brand conversion and loyalty.
- Deliver virtual lunch-and-learns, continuing education webinars, staff training sessions, and product presentations to veterinary hospital staff, practice managers, and veterinarians.
- Use virtual engagement tools and presentation techniques to create compelling, interactive digital learning environments.
- Support pre-launch, launch, and post-launch technical campaigns for new and existing Elanco product lines within the inside sales footprint.
- Maintain technical proficiency and scientific literacy concerning Elanco products, competitor profiles, emerging veterinary trends, and peer-reviewed literature.
- Partner with Pet Health Training Managers to design and deliver technical training modules that enhance inside sales specialists’ clinical acumen.
- Uphold regulatory, medical, and ethical standards across commercial interactions, with limited, process-directed triage for adverse event and product performance inquiries.
Benefits
- Multiple relocation packages.
- Two weeklong U.S. shutdowns, in mid-summer and at year-end, in addition to paid time off.
- Eight-week parental leave.
- Nine Employee Resource Groups.
- Annual bonus offering; full-time equivalent employees are also eligible for a company bonus based partly on company and individual performance.
- Flexible work arrangements.
- Up to 6% 401(k) matching.
- Vacation benefits.
- Medical, dental, vision, and prescription drug benefits for eligible employees.
- Flexible benefits, including healthcare and/or dependent day care flexible spending accounts.
- Life insurance and death benefits.
- Certain time-off and leave-of-absence benefits.
- Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Ph.D. or professional degree
