Customer Delivery Representative

Ascentek•Alexandria, MN

8d•Onsite

About The Position

The Customer Delivery Representative professionally operates delivery equipment to transport products to customers in a cost-efficient, safe, courteous, and timely manner. The role supports customer service by ensuring deliveries meet customers’ needs and manages the security and quality of company materials while loading, unloading, and delivering bulk and packaged products and equipment. Deliveries are local, and drivers are home each night, although up to 30% overnight travel may occur and the role requires openness to overnight work in other locations. The position is hourly, full-time, and scheduled Monday through Friday. Comprehensive on-the-job training is provided.

Requirements

Meet all Department of Transportation qualifications under the Federal Motor Carrier Safety Regulations, Title 49 Code of Federal Regulations.
Have no more than three moving violations in the last 36 months or two in the last 12 months.
Have no DWI or DUI in the past five years.
Have no key crashes in the past 12 months and no more than one key crash in the past 36 months. Key crashes include, but are not limited to, rear-end, lane-change, intersection, or loss-of-control crashes.
Hold a Class A license with HAZMAT, Tanker, and Air Brake endorsements, and a medical card.
Have a high school diploma or GED equivalent.
Demonstrate excellent verbal and written communication, professionalism, courtesy, attention to detail, and effective interaction with customers and coworkers.
Have expertise in DOT regulations and compliance.
Be able to perform basic mathematical calculations and understand and follow instructions.
Be able to maintain an appropriate work pace, perform complex or varied tasks, make decisions, plan, direct, and exercise control as required.
Be able to sit, twist, squat, recline, climb, kneel, grasp, push, pull, reach, and perform repetitive motions; walk frequently; and get in and out of a truck several times a day.
Be able to safely lift and move packaged goods weighing up to 75 pounds and move 30–55-gallon drums weighing up to 500 pounds using appropriate equipment.
Be able to work outdoors in varied weather, including extreme heat and cold, and around noise, vibration, dust, gases, fumes, steam, chemicals, fluids, moving machinery, powered industrial equipment, uneven ground, and heights as required.
Be able to wear required personal protective equipment.

Nice To Haves

Two years of driving experience within the last five years.
Excellent customer service skills.

Responsibilities

Prioritize personal safety and support the company’s safety culture in daily work.
Provide excellent customer service and build customer relationships through a friendly, professional attitude.
Safely transport, unload, and deliver accurate, quality bulk and packaged products and equipment to customers on time.
Maintain the security and quality of materials while loading and unloading trucks.
Maintain DOT requirements and a valid medical card, and operate the truck in compliance with DOT regulations and hours-of-service rules.
Communicate daily with dispatch, customer service, and sales staff about deliveries and customer needs.
Keep the truck interior and delivery-system equipment clean and maintain a reliable, professional-looking delivery vehicle.
Use handheld electronics and applications to track deliveries to multiple customer sites, maintain the ELD, and use the Samsara forward- and driver-facing camera system.
Verify that documents are complete and submit them at the end of every shift.
Proactively communicate field improvement opportunities to Driver Managers and Dispatch.
Remain present throughout loading, unloading, and delivery processes.
Be open to working overnight at other locations when required.

Benefits

Medical plan options, including fertility coverage and free mental health and telehealth coverage.
Dental and vision insurance.
FSA/HSA options.
Paid parental leave.
Company-provided short-term disability, long-term disability, and life insurance.
Supplemental insurance, including accident, critical illness, hospital, and supplemental life insurance.
401(k) with a generous company match.
Pet insurance.
Tuition reimbursement.
21 paid days off.
Seven paid holidays.
Profit sharing accelerated by employee performance.
Company-provided uniforms and personal protective equipment.
Paid comprehensive on-the-job training.
Well-maintained fleet, with an average truck year of 2020.
Local deliveries with drivers home every night.