US Customer Delivery Project Manager

AppGate Cybersecurity, Inc.

2d•$120,000 - $140,000

About The Position

AppGate Professional Services is seeking a customer-focused Customer Delivery Project Manager to lead implementations of its Zero Trust Network Access (ZTNA) platform for US commercial customers. The role serves as the primary customer-facing delivery lead for medium-to-large engagements, typically lasting two to six months, and owns delivery from project handover through production go-live and transition to Support and Customer Success. This is a delivery leadership role rather than a sales or account management position. The Project Manager oversees scope, schedule, budget, deliverables, resources, and customer expectations across structured, milestone-driven projects, while coordinating with AppGate engineers on architecture, configuration, and customer enablement. The position influences project profitability, revenue realization, and services margin. Success is measured by on-time milestone delivery, customer satisfaction at go-live and close-out, project financial performance, and complete handover documentation.

Requirements

At least 5 years of customer-facing project or delivery management experience, including at least 3 years on cybersecurity or networking engagements.
Experience managing complex B2B technology implementations.
Demonstrated ability to manage scope, schedule, budget, and stakeholder expectations across structured, milestone-driven commercial IT or security projects.
Experience managing project financials in a services P&L environment, including budgets, burn rate, utilization, and billing.
Working knowledge of network segmentation, identity, and access control concepts sufficient to manage delivery without engineering translation.
Strong written and verbal communication skills, including the ability to produce and present professional delivery documentation.
Ability to challenge customers and internal teams constructively when necessary.

Nice To Haves

PMP, PRINCE2, or an equivalent project management credential; proven delivery experience is valued more than the credential.
Experience delivering identity and access management (IAM), Zero Trust Network Access (ZTNA), or enterprise security platform deployments.

Responsibilities

Serve as the primary AppGate point of contact for US commercial customers during service delivery and manage day-to-day requests and communications.
Build working relationships with customer IT and security teams, project sponsors, and executive stakeholders.
Lead status calls, milestone reviews, and stakeholder briefings, communicating progress, risks, and required decisions.
Proactively manage expectations about scope, timelines, and deliverables; assess customer requests, translate them into delivery tasks, flag out-of-scope work, and route requests appropriately.
Escalate risks and customer concerns early with a clear recommendation.
Manage multiple concurrent ZTNA implementations for US commercial customers.
Own end-to-end service delivery, including scope, schedule, budget, milestones, deliverables, and resource coordination.
Maintain project plans, status reports, risk logs, and go-live and close-out records throughout each engagement.
Coordinate AppGate delivery engineers, clarify task ownership, and remove blockers.
Manage change control for out-of-scope requests by preparing change requests and SOW amendments for commercial approval in Salesforce, and ensure work does not proceed without approved authorization and documentation.
Manage project financial health, including contracted hours, hours burned, utilization, and billing accuracy.
Identify revenue, margin, and schedule risks; flag burn-rate deviations and propose corrective action before budgets are exceeded.
Drive timely milestone completion and customer sign-off to support accurate billing and revenue realization.
Protect services margin by preventing unbilled scope and ensuring out-of-scope work has an approved change order before proceeding.
Apply AppGate's global delivery methodology consistently and keep engagements aligned with customers' security posture, network segmentation, identity, and compliance objectives.
Contribute to delivery documentation standards and templates used across the commercial book of business.
Identify resource constraints and delivery bottlenecks and propose solutions.
Provide regular delivery and financial reporting to the RVP, Customer Solutions.
Contribute to commercial capacity planning and resource forecasting.
Support pre-sales by reviewing SOW drafts, validating scope and delivery feasibility, and flagging delivery risks before commitments are made; do not commit scope, timelines, or pricing to customers.