Carvana is hiring Customer Advocates to deliver vehicles directly to customers using custom car haulers and help make the car-buying process more positive. The role requires at least two years of customer-facing experience. A commercial driver's license is not required to drive the hauler, and training is provided. The position involves frequent vehicle loading and unloading, inspecting the hauler, completing customer paperwork, and recording thorough notes in a customer tracking system. Work hours are either 7 a.m.–5 p.m. or 11 a.m.–9 p.m. Team members must be available to work seven days a week, with days off rotating between weekdays and weekends. The posting advertises a four-day work week. Starting pay is $19 per hour, with a stated pay range of $19–$21 per hour and performance-based increases. Overtime may be available during busy seasons. Candidates must obtain a local notary within the first 90 days of employment, with the process sponsored by Carvana, and meet state-specific requirements for accessing DMV, title, and registration systems. Employees in Illinois, Michigan, Louisiana, and Missouri must obtain a chauffeur's or other state specialty license within the first two weeks. California employees must obtain a Vehicle Verifier license within the first 90 days. All applicants must pass a drug test and obtain a DOT Medical Card. Applicants must be at least 21 and have a valid driver's license. The role is not eligible for visa sponsorship. The job requires physically demanding work, including detailing vehicles and loading and unloading vehicles in indoor and outdoor conditions, sometimes in extreme weather. It involves walking and standing for extended periods, frequent driving, and lifting, carrying, pushing, or pulling items weighing up to 50 pounds. Carvana describes benefits including health coverage, retirement and equity plans, paid time off, education support, wellness resources, and professional development opportunities.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed