Customer Data Specialist

RELIANCE WORLDWIDE•Atlanta, GA

8h•Onsite

About The Position

The Customer Data Specialist oversees SAP data related to pricing and customer master information, providing cross-functional support across the business for all sales channels and brands. The role covers the USA, Canada, and Central Americas and serves as a point of contact for customer master and pricing requests. It also supports project-based work, including SAP integrations. The position is based in an office environment at the Atlanta location. The job requires both sitting and standing, along with vision, hearing, speech, and motor skills sufficient to perform its essential functions.

Requirements

A minimum of a bachelor's degree.
Exceptional troubleshooting skills.
Ability to adapt quickly to change.
Effective verbal and written communication skills.
Strong organizational skills when working with large amounts of data.
Ability to multitask effectively and meet deadlines.
Attention to detail and a high level of accuracy.
Strong active-listening abilities.
Strong interpersonal, analytical, and problem-solving skills.
Ability to work efficiently and independently in a fast-paced environment, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.

Nice To Haves

Experience with business management software such as SAP.

Responsibilities

Oversee the pricing request process across all brands and channels for the USA, Canada, and Central Americas.
Update and maintain customer net sheets, fixed nets, scheduled pricing, show special pricing, and quotes as requested by channel managers with Finance approval.
Run year-end pricing audits and communicate with sales channels to evaluate special prices and end dates.
Execute the price-increase process and manage workflows in collaboration with Finance, Product Management, Channel Owners, and Sales Managers.
Run territory price reports showing current and new pricing, and obtain Sales Manager approval before loading pricing into the system.
Create new customer accounts and maintain existing customer accounts in SAP.
Maintain partner information in SAP, particularly for EDI accounts, ensuring inbound and outbound operations are processed successfully.
Perform annual audits of buying groups and national accounts before rebate payments.
Resolve EDI IDoc errors caused by customer master issues, particularly for USA EDI accounts, ensuring inbound and outbound operations are processed successfully.
Maintain customer material cross-references.
Act as a point of contact for customer master and pricing-related requests.
Assist with project-based work, including SAP integrations.