Customer Contact Center Representative - 11:30am-8:00pm Shift
About The Position
Wintrust is hiring a Customer Contact Center Representative to deliver customer service by telephone and electronic channels in a fast-paced, goal-driven, multimedia contact center. The role works across banking groups and supports a consistent customer experience across multiple lines of business, with knowledge of current business strategy, requirements, processes, procedures, and electronic systems. The position begins with five weeks of required onsite training in Rosemont, Monday through Friday, 8:30 a.m. to 5:00 p.m. Central. After training, the regular schedule is 11:30 a.m. to 8:00 p.m. Monday through Friday, plus every other Saturday. The stated start date is January 18, 2027.
Requirements
- 1–3 years of directly related experience.
- Ability to provide customer service through telephone and electronic channels in a fast-paced, goal-driven, multimedia contact center.
- Strong knowledge of bank processes, procedures, electronic systems, and business requirements.
- Attendance is required for all five weeks of onsite training in Rosemont.
- Availability to work 11:30 a.m.–8:00 p.m. Monday through Friday and every other Saturday after training.
Nice To Haves
- Banking customer service experience.
Responsibilities
- Resolve internal and external customer inquiries, complaints, and requests through single-point-of-contact service, using knowledge of bank processes, procedures, and electronic systems, and identify potential systemic problems.
- Coordinate and assist with resolving deposit, loan, treasury management, and other line-of-business issues; escalate matters to the appropriate operational department contact when needed.
- Advise and train internal customers through Branch Support Services on processes, procedures, and systems, and recommend ways to resolve customer issues.
- Service relationships with current customers, maintain goodwill, and promote and cross-sell bank products and services as appropriate to customer needs and bank profitability goals.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- Accidental death and dismemberment coverage
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Annual discretionary bonus eligibility
- Tuition reimbursement
- Career development and upward mobility opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
