Customer Contact Center Representative - 11:30am-8:00pm Shift
About The Position
Wintrust is seeking a Customer Contact Center Representative to deliver customer service by telephone and electronic channels in a fast-paced, goal-driven, multimedia contact center. The role works cross-functionally with other banking groups and applies knowledge of current business strategy and requirements to support the customer experience across multiple lines of business. The position begins with five weeks of required onsite training in Rosemont, Monday through Friday from 8:30 a.m. to 5:00 p.m. Central. After training, the regular schedule is 11:30 a.m. to 8:00 p.m. Monday through Friday and every other Saturday. The stated start date is January 18, 2027.
Requirements
- 1–3 years of directly related experience.
- Attendance is required for the full five-week onsite training period.
Nice To Haves
- Banking customer service experience.
Responsibilities
- Resolve internal and external customer inquiries, complaints, and requests through single-point-of-contact resolution, using knowledge of bank processes, procedures, and electronic systems while identifying potential systemic problems.
- Coordinate and assist with resolving deposit, loan, treasury management, and other line-of-business issues; escalate issues to the appropriate operational department contact when needed.
- Advise and train internal customers through Branch Support Services by explaining processes, procedures, and systems and recommending customer resolutions.
- Service existing customer relationships to maintain goodwill and gain additional business by promoting and cross-selling bank products and services as appropriate to customer needs and bank profitability goals.
- Work cross-functionally with other banking groups to maximize effectiveness and support the desired customer experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- Accidental death and dismemberment coverage
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program
- Traditional and Roth 401(k) with company match
- Flexible Spending Account
- Employee Stock Purchase Plan with a 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Annual discretionary bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
