Customer Concierge

Vero Networks•Brighton, CO

2d•$20 - $22•Onsite

About The Position

The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services. In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home Wi-Fi, and provide training on streaming services. Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency removing barriers and providing a smooth, stress-free onboarding experience. This is a position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service. This position will work approximately 20-30 hours per week.

Requirements

Customer service experience, retail, hospitality, call center, or similar preferred.
Strong interpersonal skills, friendly, approachable, and patient.
Excellent communication skills.
Ability to explain technical concepts in a simple and clear manner.
Basic understanding of Wi-Fi setup and streaming services (training provided).
Problem-solving skills and ability to think on your feet.
Ability to build trust quickly and demonstrate empathy.
Reliable transportation and ability to travel to customer homes.
Must have a valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.
Bilingual (English/Spanish)

Nice To Haves

Experience in telecom, utilities, or subscription-based services.
Prior concierge, customer success, or high-touch support experience.

Responsibilities

Visit customers at their homes to assist with transitioning to our fiber internet service.
Guide customers through canceling their existing provider, ensuring a smooth process.
Set up home Wi-Fi networks and troubleshoot basic connectivity issues.
Provide hands-on training on streaming services, helping customers cut the cord from traditional cable.
Clearly explain next steps in the onboarding process and answer customer questions with patience and professionalism.
Deliver an outstanding customer experience, ensuring customers feel confident and supported.
Answer questions and address concerns with empathy and professionalism.
Report customer feedback and common issues to the team for continuous improvement.
Proactively identify and resolve potential obstacles that could delay service activation.
Represent Vero Fiber with a customer-first attitude, reinforcing the company’s commitment to service excellence.